Term and conditions

Thank you for choosing to book with Ferryside Farm Holidays -Self Catering. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Prices:The price includes accommodation plus any board indicated. Unless clearly stated on the booking form all extras such as additional meals, telephone, drinks etc are additional. Please note: Pets are not permitted. Smoking is permitted outside to the front of the property,.

Cancellation and Insurance:Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately. For cancellations made up to 28 days before your booking you will not be liable for the total balance. For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the total amount. For this reason you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Non-availability:We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival:Your accommodation is availablle to you from 4pm on the day of arrival, unless otherwise arranged. Please let us know if you plan to arrive after 9pm.

Departure:Please be ready to leave your accommodation by 10.30am on the day of departure, unless otherwise arranged.

Damages and Breakages:Please take care with our accommodation. You are responsible and liable for any Excessive Cleaning, breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £50 if you did not report this.

Liability:We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data:Any data gathered during the course of this booking may be held on computer.

We look forward to welcoming you to Ferryside Farm .

FERRYSIDE FARM CARAVAN PARK RULES [FFH]

1 Entering the site
a. Arrival time on site is normally after either 12:00 or 13:00 and before 20:00. Please check for exact times.
b. The Site Staff have the right to refuse entry to the site where in the Site Staff’s opinion a breach of health and safety, site rules may occur.
c. Once you arrive on site, you can take your pick of the available pitches. If you have a large or very heavy outfit, you may need to be allocated a specific pitch. Please refer to Phil for maximum length of outfit. Please check with the site before you arrive that there’s a suitable pitch available for large or heavy outfits. If there isn’t, you will not be able to stay on site.
d. When you arrive at the site, please see the Site Staff and pay your pitch fees for your stay.
e. Any visitors to the site will need to see the Site Staff on arrival to ensure their stay is safe and enjoyable. The Site Staff may allow visitors’ cars to be parked within the pitch they’re visiting. If they stay overnight without notifying staff first a fee will be charged.
2 Management
a. If you need help, advice or have any difficulties please ask the Site Staff. They are responsible for the smooth running of the site and for making your stay as pleasant as possible.
b. So everyone can enjoy holidaying on site, please follow the Site Staff’s requests and all notices and instructions. Your health and safety is important, so please take care of yourself and others on the site.
c. If anyone on site disregards these rules and disrupts the enjoyment of others, please be aware that the Site Staff may ask them to leave the site.
d. Compliance with our Rules is a condition of site usage. Those not complying may be reported and services may be suspended. This could lead to termination from the site.
e. For everyone’s safety, please make sure your electrical equipment complies with all the current British Standards and Regulations. We’re responsible for the safety of electrical points up to socket outlets, so cables, plugs and all equipment connected to them are your responsibility.
f. In the unfortunate case of a complaint, please see the Site Staff first as it is important that they are given the opportunity to resolve a difficulty whilst you are on site..
3 Behaviour on site
a. Please make sure you, and anyone staying with you, respect the comfort and convenience of other site users. When you’re on site please don’t behave in a way that discredits The Club.
b. If you have children with you on the site, you are responsible for their supervision.
c. No one wants their outfit damaged, so ball games are not allowed near the pitches. Please ask the Site Staff if there is anywhere suitable to play ball games.
d. Verbal or physical abuse on site won’t be tolerated. This will result in you being asked to leave the site and your membership may be suspended.
4 Using your pitch
a. The maximum time you’re allowed to stay on site is between 1st March and the 31st October.
b. If pitch markers are not used please check with the Site Staff how you should pitch your outfit.
c. To avoid the spread of fire, there must be at least 6 metres spacing between facing walls of adjacent caravans, motorhomes or trailer tents and a minimum clear space of 3 metres between adjoining outfits in any direction.
d. To show consideration for others, please leave your pitch clean and tidy on departure.
e. Please ask permission from the Site Staff if you need to leave your outfit unoccupied for more than 48 hours, unless you’re using designated seasonal pitches.
f. Your outfit and pitch cannot be transferred/assigned to anyone else without written agreement from FFH.
g. If you have a motorhome and you’re leaving the site for a while, save your pitch by marking it as occupied.
5 Using awnings or tents
a. You can erect an awning on most pitches by agreement with FFH, but please make sure you can take it down easily and transport it with your outfit. Please keep awnings within your pitch area.
b. Please protect the pitch grass by lifting your groundsheets and side flaps of awnings, tents or annexes at frequent intervals or as required to by Site Staff.
6 Sanitation
a. You may only empty the contents of chemical closets at the disposal points provided.
b. Please wrap disposable nappies and similar bulky items in a bag and place them in the bin provided. Never Ever put disposable nappies and similar bulky items in the toilets or chemical closet emptying points. If proven you may be asked to leave the site and charged to unblock the sewerage system.
7 Waste water
a. Please collect all your waste water in a suitable container and empty it at the disposal point provided. Please don’t allow it to overflow. No water outflows to drain directly onto pitch surface.
8 Rubbish disposal
a. Please dispose of your rubbish in bins provided or empty into refuse collection points.
b. If you need to use medical equipment such as hypodermic needles, you must provide your own safe means of disposal.

9 Fire precautions
a. As soon as you can after you’ve arrived, get to know the site’s fire safety precautions and locations of fire points.
b. You must not light fires on the site. Barbecues are however, permitted.
10 Barbecues
a. If barbecues are permitted on site, please make sure you keep smoke and fumes under control so you don’t annoy your neighbours.
b. Your barbecue must be raised off the ground enough to reduce fire risk and avoid grass damage.
11 Dogs and other pets
a. You are responsible for your pet’s behaviour. You must make sure your pet is under control at all times; dogs must be kept on a secure lead no more than 3 metres long. The owners of dogs may be asked to leave if their animal is found to be causing a nuisance to other site users.
b. We know accidents can’t always be avoided, but in the event of fouling on your pitch please clean up quickly and use the bins provided. Please also follow this practice elsewhere on the site and when using the dog walks.
c. Only guide or assistance dogs are allowed into any of the facilities on site.
12 Noise
a. Please think of others and keep musical instruments, radios, televisions and so on, at a considerate noise level. Generators should also be used with consideration for others, so please don’t operate them between 18:00 and 09:00.
13 Site roads
a. Normal highway rules apply on sites. Please follow the principles of road safety. You must have a full current driving licence and insurance for the vehicle driven. Cars and motorhomes must have a valid road fund licence.
b. Bicycles are allowed on sites although, of course, consideration should be shown to other visitors. Speeds should not exceed a fast walking pace (5mph) and one-way systems should be followed at all times. Please give way to pedestrians, and remember that other members’ pitches are strictly ‘no-go’ areas. No cycling is permitted on site between the hours of dusk and dawn, as determined by the Site Staff. Please observe any no cycling signs on site, such as around toilet blocks, and ensure that children are supervised at all times. Remember that the principles of road safety should be observed and special care should be taken when cycling onto and off

14 Booking your pitch in advance
a. We are not able to reserve specific pitches unless otherwise agreed with FFH.
b. If you’re going to arrive after 20:00 on the day you’ve booked in, please arrange a later arrival time with the Site Staff in advance, otherwise your booking may be cancelled.
15 Leaving your pitch
The Entrance gate will be locked and opened only by those with the combination of the lock.
a. Pitches should normally be vacated by 12:00.
b. If you’d like to remain later on site , have a word with the Site Staff.
c. We understand that members sometimes wish to leave site earlier than originally planned. However, we do ask that in these instances a minimum of 72 hours’ notice is provided to the Site Staff of your intention to leave site early. This enables us to make the pitch available to other visitors. Failure to do so will incur a charge of one site night. 72 hours will be calculated from 12:00 on the day of notification. Seasonal pitch fees are none refundable unless agreed by FFH at their discretion.